PRODUCT CARE

FAQ

HOW SHOULD I STORE MY JEWELLERY? 

We recommend storing your Lisa Gozlan pieces in the pouches we ship in. 

WILL IT TARNISH?

Our fine and made to order pieces are solid gold and therefore will not tarnish. Our ready to ship core styles are gold plated with high quality plating and should not tarnish. We recommend with all jewelry to avoid lotion or perfume exposure, and to remove when swimming or bathing. Chlorine is not our friend.

HOW DO I CLEAN IT?

We suggest cleaning gently with a soft cloth. Avoid any abrasive products or aggressive rubbing that can remove plating. A droplet of dish soap in heavily diluted water is a solution that can be used together with a thin toothbrush to clean our 10KT gold rings and the tiny crevices. When in doubt, take your jewelry to a professional to maintain, especially jewelry with diamonds. If you have questions on safely cleaning your jewelry, please do not hesitate to send us an email to customercare@lisagozlan.com.

DO YOU OFFER REPAIRS?

We stand behind our products and their quality. We offer complimentary repairs for only manufacturer defects within 30 days of purchase. If something happens to your Lisa Gozlan jewelry please email customercare@lisagozlan.com with your order # and an image of the problem. Repairs after the 30 days or caused by customer misuse will be subject to a repair fee starting at $25+.

 

PRODUCT CARE

GENERAL CARE

We recommend removing jewellery of any kind when swimming, bathing, sleeping, or doing strenuous activity. Do not let your jewellery come into contact with lotions, perfume or hairspray. This will help keep jewellery clean and protect from damage such as abrasions and reduction of lustre. Thoroughly dry your jewellery after exposure to water.

STERLING SILVER

Cleaning silver jewellery is best done with a professional jewellery cleaning product, however we recommend contacting customercare@lisagozlan.com for information on cleaning your silvery jewelry. 

GOLD (ZERO RISK OF TARNISHING)

We recommend taking your gold jewelry to a professional for cleaning, however cleaning gold jewellery at home is best done with warm water and detergent free soap. Remember that the higher the gold karat, the softer it becomes, which means the gold will be more sensitive to marks and abrasions. Always store gold jewelry safely to avoid losing or being damaged or crushed such as our 14KT hoops. Herringbone chains are extremely delicate and should be laid flat when not in use. For more information on cleaning your gold jewellery, please contact customercare@lisagozlan.com.

GOLD PLATED

Our jewelry is heavily plated in 14KT and 18KT gold. Gold plating can wear off over time relating to individual factors such as environment, lifestyle, and body PH balance. To have your jewellery re-plated, please contact us for a quote. Only use non-abrasive cleaning materials such as a soft cloth or mild dishwashing liquid diluted in water. If a cleaning substance is too strong it may remove the gold. Please contact customercare@lisagozlan.com if you have questions on cleaning your plated jewelry.