All made-to-order items are FINAL SALE, thus not eligible for return or exchange. Please reference Product ‘Details’ and/or visit our Made-to-Order collection to view which item(s) are considered MTO. 

All other products (i.e. Brass / Gold Vermeil / Sterling Silver) that are unworn and in their original condition, can be returned for store credit or exchange within 14 calendar days of the delivery or pickup date. Refunds to the original payment method will not be permitted for any product.

Gift Returns: Please note in order for gifts to be processed for store credit or exchange, the order number or full name of the purchaser must be provided. Without proof a purchase, a return cannot be authorized.

For a product to be eligible for return, the item must be unworn and in its original packaging. 

Please Note: We reserve the right to refuse a return or exchange if we deem the product has been misused or the original packaging is missing (i.e.,LG branded Dust Pouch). 

PICK-UP ORDERS

Our Yorkville Showroom is temporarily closed until early June for renovations. During this time, in-store pickup orders are temporarily unavailable. If you have placed an order prior to closure for in-store pickup that you have yet to receive please reach out to our customer care team at customercare@lisagozlan.com OR phone us at 416-818-8101. 

DOMESTIC RETURNS (Canada)

Please note we are not accepting in-person returns while our Yorkville Showroom is temporarily closed for renovations. All returns can be processed through our online Returns Portal. Please reach out to customercare@lisagozlan.com if you have any questions or concerns with regards to an online return.

Holt Renfrew Purchases:
Please Note: All LG purchases made at the Holt Renfrew, Yorkdale trunkshow are final sale and are not eligible for exchange or store credit. Please reach out to customercare@lisagozlan.com should you have any questions regarding Holt Renfrew purchases.

INTERNATIONAL RETURNS

If you are returning from somewhere outside of Canada, please email customercare@lisagozlan.com and one of our team members will get back to you with next steps. 

Please note: All shipping costs associated with returns or exchanges will come at the customers expense.

Shipping estimates will vary depending on location and the item(s) ordered. Please see below details for more information on shipping and delivery times.

READY TO SHIP STYLES

Ready to Ship styles will ship within 2-4 business days from when an order is placed. Once your order has shipped, you will receive email confirmation with your shipment's tracking information.

MADE-TO-ORDER STYLES

Made-to-Order styles do not enter production until an order is placed. For this reason, we estimate your made-to-order purchase will ship within 2-6 weeks from the order date. Once your item(s) is ready to ship, you will receive email confirmation with your orders tracking information. 

Please allow 24 hours from when shipping confirmation is received for your tracking details to update.

SHIPPING COSTS & DELIVERY TIMES

Please Note: Orders take 2-4 business days from when an order is placed to be fulfilled and packaged. Once your order is shipped, you will receive email confirmation with your shipments tracking information. This is when your selected shipping method will come into effect.

Canada/USA

We offer FREE standard delivery on all orders over $150 CAD placed within Canada and the US.
Standard Delivery (4-5 Business Days): $10.00 CAD

Express Delivery (1-3 Business Days): $20.00

International

Standard Delivery (6-10 Business days): $40.00 CAD

Express Delivery (4-6 Business Days): Contact customercare@lisagozlan.com to inquire about express international delivery fees.

DUTIES & TAXES

Canada

For all orders placed within Canada, customers will be charged federal and provincial sales taxes which will vary depending on the province the order is being shipped to. Since Lisa Gozlan Jewelry is a Toronto-based company, Canadian orders will not be subject to any duties/ import taxes upon delivery.

International

If you are placing an international order with us, your order will be shipped out DDU (Delivery Duty Unpaid) thus, may incur duties, fees and/or import taxes upon delivery. These are government imposed tarriffs in which payment is mandatory if you wish to receive your shipment. Should you have any questions regarding import duties/taxes please consult your local customs officer.

LOST OR STOLEN PACKAGES

When placing an online order for shipment, please ensure the preferred shipping address is secure and correct. Once a parcel has left our facilities, its whereabouts become the responsibility of the shipping carrier. Lisa Gozlan Jewelry will not assume liability for any packages lost/stolen during the delivery process. If you have any questions regarding filing a claim for a lost/stolen parcel please contact customercare@lisagozlan.com.