SHIPPING + RETURNS
WHAT IS YOUR RETURN POLICY?
ALL SALES FINAL. We are happy to exchange an item if there is something wrong with the order or if there is a product defect. Exchanges will only be honoured if requested within 7 days of delivery by emailing firstname.lastname@example.org with your order number and EXCHANGE in the subject line.
Made to order styles are FINAL SALE and will not be refunded or exchanged once the order is complete.
Pre order purchases are also considered FINAL SALE.
We reserve the right to refuse exchanges if we deem the product has been misused or the damage is not a defect.
LOST OR STOLEN PACKAGES
Please make sure to send your packages to a secure address. Once your package is in the hands of a shipping carrier (Canada Post, FedEx, etc), it becomes the responsibility of the shipping carrier. If your package is lost or stolen in the delivery process or once it is delivered, please file a report with your shipping carrier and notify by emailing email@example.com.