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Free Shipping on all orders over $150 in Canada

Shipping + Returns

Return Policy

All made-to-order items are FINAL SALE, thus not eligible for return or exchange. Please reference Product ‘Details’ and/or visit our Made-to-Order collection to view which item(s) are considered MTO. 

All ready-to-ship styles that are unworn and in their original condition, can be returned for store credit or exchange within 14 calendar days of the delivery or pickup date. Refunds to the original payment method will not be permitted for any product.

Gift Returns: Please note, we do not provide gift receipts. In order for gifts to be processed for store credit or exchange, the order number or full name of the purchaser must be provided. Without proof of purchase, a return cannot be authorized.

In order to be eligible for return or exchange, the item must be unworn, in its original condition and packaging (i.e., LG Dust Pouch) and proof of purchase and/or receipt must be available.

Please note: Lisa Gozlan Jewelry reserves the right to refuse a return or exchange if we deem the product has been misused, original packaging is missing, or if proof of purchase is not provided.


All Lisa Gozlan product purchased at the Holt Renfrew Trunk Show can only be returned at Holt Renfrew for store credit or exchange within 14 calendar days of the delivery or pickup date.

Please note, for all product, refunds to the original payment method will not be permitted.

In order to be eligible for return or exchange at Holt Renfrew the following criteria must be met:

  • All items must be unworn, in their original condition and packaging (i.e. No signs of wear, tag attached and Lisa Gozlan Dust Pouch included).
  • Proof of purchase and/or receipt must be available.
  • The item to be returned was purchased at Holt Renfrew.

Please note, returns must be processed by the vendor which processed the initial transaction. (i.e. LG products purchased online or in-store at Lisa Gozlan Jewelry are NOT eligible for return or exchange at Holt Renfrew. Similarly, LG product purchased at the Lisa Gozlan X Holt Renfrew Trunk Show are not eligible for return at Lisa Gozlan Jewelry).


If you are local to Toronto, you can always stop by our Yorkville Showroom to process your return. Otherwise, please visit our Returns Portal and our system will generate a return label for you to ship the item(s) back to us. Please reach out to if you have any questions or concerns with regards to an online return.


If you are returning from somewhere outside of Canada, please email and one of our team members will get back to you with next steps. 

Please note: Shipping fees are non-refundable and all shipping costs associated with returns or exchanges will come at the customers expense.

Shipping Information

Shipping estimates will vary depending on location and the item(s) ordered. Please see below details for more information on shipping and delivery times.


Ready to Ship styles will ship within 2-4 business days from when an order is placed. After this fulfillment period, your chosen shipping method will come into effect. Once your order has shipped, you will receive email confirmation with your shipment's tracking information.


Made-to-Order styles do not enter production until an order is placed. For this reason, we estimate your made-to-order purchase will ship within 2-6 weeks from the order date. Once your item(s) is ready to ship, you will receive email confirmation with your orders tracking information. 

Please allow 24 hours from when shipping confirmation is received for your tracking details to update.


Please note: Orders take 2-4 business days from when an order is placed to be fulfilled and packaged. Once your order is shipped, you will receive email confirmation with your shipments tracking information. This is when your selected shipping method will come into effect.


We offer FREE standard delivery on all orders over $150 placed within Canada.
Standard Delivery (4-5 Business Days): $10.00

Express Delivery (1-3 Business Days): $20.00

Please note: shipping costs may slightly vary based on location


Standard Delivery (6-10 Business days): $40.00

Express Delivery (4-6 Business Days): Contact to inquire about express international delivery fees.



For all orders placed within Canada, customers will be charged federal and provincial sales taxes which will vary depending on the province the order is being shipped to. Since Lisa Gozlan Jewelry is a Toronto-based company, Canadian orders will not be subject to any duties/ import taxes upon delivery.


If you are placing an international order with us, your order will be shipped out DDU (Delivery Duty Unpaid) thus, may incur duties, fees and/or import taxes upon delivery. These are government imposed tariffs in which payment is mandatory if you wish to receive your shipment. Should you have any questions regarding import duties/taxes please consult your local customs officer.


When placing an online order for shipment, please ensure the preferred shipping address is secure and correct. Once a parcel has left our facilities, its whereabouts become the responsibility of the shipping carrier. Lisa Gozlan Jewelry will not assume liability for any packages lost/stolen during the delivery process. If you have any questions regarding filing a claim for a lost/stolen parcel please contact

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