Full-time

Store Manager - North York, ON

The Lisa Gozlan Store Manager is responsible for overseeing all aspects of store operations, ensuring operational excellence, exceptional client experiences and driving sales to meet performance KPI’s.

Responsibilities include but are not limited to:

• Manage and coordinate the daily operations of the showroom, ensuring smooth functioning of the store and exceptional customer service.
• Manage and coordinate store inventory controls to ensure stock levels are maintained and accurate; monitor inventory levels, coordinate inventory audits, and manage stock deliveries and receiving.
• Responsible for store maintenance and ensuring consistent execution of the store’s visual presentation, including overall cleanliness and organization, product displays, and functionality of store equipment and fixtures.
• Collaborate with the visuals team to help plan and execute merchandising directives, ensuring product displays are attractive, organized and aligned with brand standards, current trends and promotions.
• Track and report on daily sales figures, customer feedback and operational performance, identifying trends and opportunities for growth.
• Work closely with upper management to develop and implement selling strategies that work to drive sales and meet key performance metrics.
• Manage customer returns, exchanges and refunds in accordance with company policy.
• Train, manage and develop a highly motivated and skilled team of retail associates to achieve sales goals and high levels of customer satisfaction; provide ongoing coaching on sales techniques, product & policy, customer service and operational procedure.
• Monitor staff performance and conduct regular performance reviews, providing constructive feedback that works to motivate and foster a positive work environment.
• Manage and maintain accurate records of staff work schedules, availability, attendance, breaks and vacation requests, ensuring adequate coverage during peak periods to maximize profitability.
• Maintain clear and effective communication with the store and upper management teams regarding inventory, policies, client feedback, sales performance & goals, staffing and any other updates.
• Assist in executing in-store events, promotions and marketing initiatives.

Full-time

Floor Manager - North York, ON

The Lisa Gozlan Floor Manager plays a key role in maintaining the daily operations of the showroom, ensuring high standards of customer service, sales performance and store presentation. This includes supervising staff, ensuring policy compliance, addressing customer concerns and maintaining inventory and service standards.

Responsibilities include but are not limited to:

• Oversee and maintain daily showroom operations; manage opening & closing procedures and supervise staff to ensure efficient workflow, policy compliance and high levels of customer satisfaction.
• Monitor stock levels and support with inventory audits and receiving.
• Ensure consistent execution of the store’s visual presentation; maintain store cleanliness, organization, equipment, fixtures, and product displays.
• Track and report on daily sales figures, customer feedback, and operational performance.
• Supervise and lead retail staff to achieve sales goals and high levels of customer satisfaction, ensuring compliance with company policy and procedure.
• Support in the training and development of retail staff, providing ongoing guidance on sales techniques, product & policy, customer service, and operational procedure.
• Monitor and report on staff performance, offering constructive feedback that works to motivate and foster a positive work environment.
• Manage daily staff attendance and breaks, ensuring optimal coverage during peak hours.
• Monitor customer returns, exchanges and refunds in accordance with company policy.
• Maintain high levels of customer satisfaction; handle customer inquiries, complaints and feedback with professionalism and courtesy, providing personalized attention and support.

Part-time/Full-time

Sales Associate - North York, ON

Duties & Responsibilities: 

The Lisa Gozlan Jewelry Sales Associate is an essential role for the operations of our showroom. The ideal candidate is responsible for handling various sales activities in the retail store, including facilitating purchasing and providing customer service. The Sales Associate is a confident salesperson that can provide exceptional service to all clients, while supporting the smooth operations of our showroom.

General tasks include but are not limited to:

• Actively engaging with all guests to facilitate a welcoming environment
• Develop and maintain extensive product knowledge to provide insight
• Driving sales to meet metric goals through curated interactions and suggestive selling
• Assist senior staff in retrieving products and ensuring an efficient workflow within the showroom
• Assisting in all daily store tasks to ensure the Showroom is clean and organized
• Informing customers of loyalty programs, promotions etc
• Collaborating with fellow team members to keep the sales floor clean and always organized