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All made-to-order items are FINAL SALE, thus not eligible for return or exchange. Please reference Product ‘Details’ and/or visit our Made-to-Order collection to view which item(s) are considered MTO. 

All other products (i.e. Brass / Gold Vermeil / Sterling Silver) that are unworn and in their original condition, can be returned for store credit or exchange within 14 calendar days of the delivery or pickup date. Refunds to the original payment method will not be permitted for any product.

Please visit Shipping + Returns for more information :)

Pickup orders are currently unavailable and will not be taking place during our Yorkville Showroom renovation from April 28th - June 1st.

Unfortunately, we are not able to issue gift reciepts. Should the reciever wish to proceed with a return or exchange they can do so using the order number or name of purchaser.

Yes! At checkout you can select local pickup from our Toronto Showroom - located at 87 Cumberland Street. Orders placed will be available for pickup within 24 hours of purchase.

If the style or size you are looking for is sold out, please sign up for the ‘back in stock’ notification. You will be the first to be notified when new inventory is available for purchase or please contact customercare@lisagozlan.com to place a special order.

Orders ship within 1-3 business days of purchase unless a specific ship date is indicated on the product. Delivery times are provided solely as guidelines and are subject to change at any time. Orders placed during a launch will ship within 5 business days. Made to order items will ship within 4-6 weeks of placed order.

All orders take 2-4 days from when an order is placed to be fulfilled and packaged. Once you receive shipping details, that is when your selected shipping method will come into effect.

If you are placing an order within Canada/USA, your order will deliver via FedEx Standard delivery within 4-5 business days from the ship date.

We offer FREE Standard delivery on all orders over $150 CAD placed within Canada/USA.

Should you wish to opt for Express Delivery, your order will deliver within 1-3 business days after the 2-4 day fulfillment period.

Please reference our Shipping + Returns page for more information.

Once your order has shipped you will receive email confirmation as well as tracking details.

Please allow 24 hours from when shipment confirmation is received for your tracking information to update.

You can follow along with your orders progress by visiting FedEx.com and inputting your 12-digit tracking number.

All international orders for ready to ship styles will deliver via FedEx standard delivery within 6-10 business days from the ship date.

Please note, all international orders will ship DDU (Delivery Duty Unpaid), thus, may incur duties, fees and/or import taxes upon delivery.

Please reference our Shipping + Returns page for more information.