WHAT IS YOUR RETURN POLICY?
All made-to-order items are FINAL SALE and therefore not eligible for return or exchange. All other products that are unworn and in original packaging are eligible for exchange or store credit if requested within 7 days of delivery by contacting firstname.lastname@example.org.
Please note shipping charges for returned items are at customer expense and we suggest a tracked service, as packages lost in transit are not our responsibility.
Store credit or exchange will only be extended once the item(s) have been received and inspected by our team. We reserve the right to refuse exchanges if we deem the product has been misused or the damage is not a defect.
LOST OR STOLEN PACKAGES
Please make sure to send your packages to a secure address. Once your package is in the hands of a shipping carrier (Canada Post, FedEx, etc.), it becomes the responsibility of the shipping carrier. If your package is lost or stolen in the delivery process or once it is delivered, please file a report with your shipping carrier and notify by emailing email@example.com.